Help Sections
- Automatic Request for Approval Feature(4)
- Timed Auctions(16)
- How do I view an Artfact Live! auction in progress?(1)
- What are the system requirements for watching and listening to Artfact Live! auctions?(1)
- How do I register for an upcoming auction?(1)
- How does shipping and payment work for items I win in an Artfact Live! sale?(1)
- Why am I having trouble viewing images in an auction catalog?(1)
- How can I get more information about a piece I found on your site?(1)
- How do I update my Artfact account details?(1)
- How can I cancel or increase my absentee bid?(1)
- How do I know if my bid was accepted?(1)
- Artfact iPhone FAQ's(13)
Help Sections
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Automatic Request for Approval Feature
4 Topics
We have simplified the process for bidders to register for upcoming Live! auctions. For each auction house you have been approved to bid with via Artfact, we will automatically submit a request for approval for you to bid in all of that auction house's upcoming sales. This eliminates the need for you to register each and every time. Learn more
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Timed Auctions
16 Topics
A timed auction is an internet only auction run for a set duration. They allow you to place your bids until the scheduled end time for a particular lot. Whoever has the highest bid when time runs out wins the lot. Timed auctions differ from Artfact Live! auctions in a few ways: there is no bidder console and no live bidding. Additionally there is no auction occurring simultaneously. You are bidding only against bidders on Artfact. Lastly, in a Live! auction the highest absentee bid is given to the auctioneer and placed in the auction. In a timed auction, the highest bidder when time runs out has won the item. Learn more
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How do I view an Artfact Live! auction in progress?
1 Topic
Click here to learn how to watch a Live! auction in progress!Learn more
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What are the system requirements for watching and listening to Artfact Live! auctions?
1 Topic
Live! Bidding console and Premium Audio Video system requirements. Learn more
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How do I register for an upcoming auction?
1 Topic
How to register for an upcoming Artfact Live! auction. Learn more
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How does shipping and payment work for items I win in an Artfact Live! sale?
1 Topic
Click here to learn about shipping and payment for your won items. Learn more
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Why am I having trouble viewing images in an auction catalog?
1 Topic
If you are having trouble viewing auction catalog images, and are encountering a gray screen or a spinning wheel it may be due to system requirement incompatibilities. Click here for troubleshooting instructions!Learn more
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How can I get more information about a piece I found on your site?
1 Topic
Need more information on a piece you like but not sure how to get it? Click here!Learn more
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How do I update my Artfact account details?
1 Topic
Click here for instructions on how to update your contact information, credit card details, and more!Learn more
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How can I cancel or increase my absentee bid?
1 Topic
You can cancel or increase your absentee bid up until the lot is opened during the sale. Click here to learn how!Learn more
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How do I know if my bid was accepted?
1 Topic
Wondering how your absentee bid did? Not sure if you won? Have questions about what happened? Click here to learn how to view your bidding history. Learn more
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Artfact iPhone FAQ's
13 Topics
